Player believes that their withdrawal has been delayed

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Player’s account is reopened against her wishes.

Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios. Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems.

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Eventually, the player received his withdrawal after 15 days. We had marked the complaint as ‘resolved’ in our system after the player confirmed he had received his funds. The player from Switzerland had submitted a withdrawal request less than two weeks before contacting us.

The player had had multiple pending withdrawals since March 29, totaling €1150. He had been waiting for the casino’s response and the processing of his withdrawals as per the casino’s policy. Eventually, the casino had paid all three pending withdrawals.

Kingmaker’s live casino is spectacular as well and features hundreds of live tables from the likes of Evolution Gaming, Pragmatic Play Live, Bombay Live and Ezugi. Good morning, I am writing to you regarding a withdrawal of 500 euros made from ISU Kingmaker on February 23rd and not yet paid. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties. Discuss anything related to Kingmaker Casino with other players, share your opinion, or get answers to your questions. Kingmaker carries all the biggest games with the potential to spit out over 40 million dollars.

The player from Spain has 3 pending withdrawals from Kingmaker Casino dated back to April 2024. Despite repeated complaints and assurances from support, the withdrawals are still not processed. The player from Germany had deposited 3070€ in the Kingmaker Casino while she was registered in the OASIS exclusion database. She complained that the Casino had not prevented her from gambling despite her exclusion status and requested a refund of her deposits.

We had advised the player to wait for 14 days, the usual processing time for withdrawals, before escalating the issue. The player had expressed dissatisfaction with the delay, stating that most casinos completed verification and payout within 1-2 days. We had agreed to keep the complaint open and intervene if there was no development within the two-week timeframe.

The player from Germany requested a permanent account closure due to gambling addiction in December, but the account was reopened without her consent. After losing 500 euros upon reopening, she requests a refund, citing her previous communication about her gambling issues. The player from Italy had their account permanently closed due to gambling issues, but it was reopened against their will. They requested the account to be closed again and a refund of their deposits, but only the account was closed without any refund provided. Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. The player had questioned the withdrawal time stated on the website as they experienced a longer waiting period. However, the issue was resolved when the player received their withdrawal and decided to withdraw their complaint. The player from Spain had made two deposits that were initially rejected, but had king maker casino login been manually added to his account later without his notification.

When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels. The player from Greece had been trying to withdraw his funds for the past month and had requested to close his account, but no action had been taken. The player from Spain wants to close her account at King Maker Casino due to gambling addiction treatment, but the casino refuses to assist her and requires her to send an email instead. Despite her request, she recently deposited 1300 euros and lost it all.

However, due to a lack of response from her, the case was ultimately rejected, preventing further investigation or resolution. The Complaints Team remained open to assisting her if she chose to resume communication in the future. On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent. When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness.